Frequently Asked Questions

Snow FAQ's

Yes, you can sign up for Snow Services on either the 1st or the 15th of the month & end their contract on the 15th or the last day of the month. This allows for you to sign up for the first or last half of a month of your choosing.

No, we do edge to edge down to pavement. If you would like your driveway cleared, we will need to clear the whole area for liability reasons. If you are adamant that we only clear a portion – we can see about having them sign off on a liability release.

No, our crew does not accept payment. We require a credit card to put on file but you can pay via Cheque or E-Transfer. Payment is collected at the end of each month after services have been rendered.

No, all our crews are kept on standby, so we do not offer discounts if there is no snow during a specific month of your contract. The crews rely on this income to stay on call.

Our crews come out once per day during a continuous snow event.

Lawn FAQ's

Each property is serviced on a day of the week by postal code, if you call our office, we would be happy to let you know. The crew’s do have a day on either side of the day to service the property due to weather.

During spring and fall cleanups, we do not call prior to servicing the property unless you have irrigation, locked gates or dogs. This way you can mark the irrigation if you are having an aeration service completed, unlock the gates and clean up the dog debris.

During weekly lawn services, we do not call prior as you can expect the same day of the week for service (weather dependent).

Yes, we offer 5% off for our senior’s discount.
Termination of service requires a minimum of 48 hours advance notice by telephone, fax or email. All services performed or scheduled up to the end of 48-hour termination notice will be due and payable immediately.

You can book weekly lawn services from May to Mid-October, a minimum of 4 consecutive weeks is required when booking.

We also offer “Holiday cuts”. Holiday cuts are for 2 or 3 consecutive weeks if you are away (or just need a break) and we also offer one-time cuts.

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